{"id":203,"date":"2025-06-03T10:55:06","date_gmt":"2025-06-03T10:55:06","guid":{"rendered":"https:\/\/www.ufohry.cz\/cs_cz\/?page_id=203"},"modified":"2025-06-03T11:01:04","modified_gmt":"2025-06-03T11:01:04","slug":"reklamace","status":"publish","type":"page","link":"https:\/\/ufohry.cz\/en\/reklamace\/","title":{"rendered":"REKLAMACE A VR\u00c1CEN\u00cd ZBO\u017d\u00cd"},"content":{"rendered":"
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P\u0159ehled<\/strong><\/p>\n

Na\u0161e z\u00e1sady pro vr\u00e1cen\u00ed zbo\u017e\u00ed a refundaci plat\u00ed 30 dn\u00ed. Pokud od n\u00e1kupu uplynulo 30 dn\u00ed, nem\u016f\u017eeme v\u00e1m nab\u00eddnout plnou refundaci ani v\u00fdm\u011bnu.<\/p>\n

Abyste m\u011bli n\u00e1rok na vr\u00e1cen\u00ed, mus\u00ed b\u00fdt va\u0161e zbo\u017e\u00ed nepou\u017eit\u00e9 a ve stejn\u00e9m stavu, v jak\u00e9m jste jej obdr\u017eeli. Mus\u00ed b\u00fdt tak\u00e9 v origin\u00e1ln\u00edm balen\u00ed.<\/p>\n

N\u011bkolik druh\u016f zbo\u017e\u00ed je z vr\u00e1cen\u00ed vylou\u010deno. Zbo\u017e\u00ed podl\u00e9haj\u00edc\u00ed rychl\u00e9 zk\u00e1ze, jako jsou potraviny, kv\u011btiny, noviny nebo \u010dasopisy, nelze vr\u00e1tit. Tak\u00e9 nep\u0159ij\u00edm\u00e1me produkty, kter\u00e9 jsou intimn\u00edm nebo hygienick\u00fdm zbo\u017e\u00edm, nebezpe\u010dn\u00fdmi materi\u00e1ly nebo ho\u0159lav\u00fdmi kapalinami \u010di plyny.<\/p>\n

Dal\u0161\u00ed nevratn\u00e9 zbo\u017e\u00ed:<\/strong><\/p>\n

D\u00e1rkov\u00e9 karty<\/p>\n

Softwarov\u00e9 produkty ke sta\u017een\u00ed<\/p>\n

N\u011bkter\u00e9 zdravotnick\u00e9 a osobn\u00ed pot\u0159eby<\/p>\n

K dokon\u010den\u00ed vr\u00e1cen\u00ed po\u017eadujeme \u00fa\u010dtenku nebo doklad o koupi.<\/p>\n

Nezas\u00edlejte pros\u00edm sv\u016fj n\u00e1kup zp\u011bt v\u00fdrobci.<\/p>\n

Existuj\u00ed ur\u010dit\u00e9 situace, kdy je poskytnuto pouze \u010d\u00e1ste\u010dn\u00e9 vr\u00e1cen\u00ed pen\u011bz:<\/p>\n

Kniha se zjevn\u00fdmi zn\u00e1mkami pou\u017e\u00edv\u00e1n\u00ed<\/p>\n

CD, DVD, VHS kazeta, software, videohra, kazeta nebo vinylov\u00e1 deska, kter\u00e1 byla otev\u0159ena.<\/p>\n

Jak\u00e1koli polo\u017eka, kter\u00e1 nen\u00ed v p\u016fvodn\u00edm stavu, je po\u0161kozen\u00e1 nebo j\u00ed chyb\u00ed n\u011bkter\u00e9 \u010d\u00e1sti z d\u016fvod\u016f, kter\u00e9 nejsou na\u0161\u00ed chybou.<\/p>\n

Jak\u00e1koli polo\u017eka, kter\u00e1 je vr\u00e1cena v\u00edce ne\u017e 30 dn\u00ed po doru\u010den\u00ed<\/p>\n

Vr\u00e1cen\u00ed pen\u011bz<\/strong><\/p>\n

Jakmile obdr\u017e\u00edme a zkontrolujeme va\u0161i vr\u00e1cenou polo\u017eku, za\u0161leme v\u00e1m e-mail s ozn\u00e1men\u00edm, \u017ee jsme va\u0161i vr\u00e1cenou polo\u017eku obdr\u017eeli. Tak\u00e9 v\u00e1s budeme informovat o schv\u00e1len\u00ed nebo zam\u00edtnut\u00ed va\u0161\u00ed refundace.<\/p>\n

Pokud bude va\u0161e refundace schv\u00e1lena, bude zpracov\u00e1na a kredit bude automaticky p\u0159ips\u00e1n na va\u0161i kreditn\u00ed kartu nebo p\u016fvodn\u00ed zp\u016fsob platby do ur\u010dit\u00e9ho po\u010dtu dn\u016f.<\/p>\n

Pozdn\u00ed nebo chyb\u011bj\u00edc\u00ed refundace<\/p>\n

Pokud jste dosud neobdr\u017eeli refundaci, nejprve znovu zkontrolujte sv\u016fj bankovn\u00ed \u00fa\u010det.<\/p>\n

Pot\u00e9 kontaktujte spole\u010dnost, kter\u00e1 v\u00e1m vydala kreditn\u00ed kartu. Ofici\u00e1ln\u00ed p\u0159ips\u00e1n\u00ed refundace m\u016f\u017ee n\u011bjakou dobu trvat.<\/p>\n

D\u00e1le kontaktujte svou banku. P\u0159ed p\u0159ips\u00e1n\u00edm refundace \u010dasto trv\u00e1 ur\u010dit\u00e1 doba zpracov\u00e1n\u00ed.<\/p>\n

Pokud jste v\u0161e toto ud\u011blali a st\u00e1le jste refundaci neobdr\u017eeli, kontaktujte n\u00e1s pros\u00edm na adrese {email: info@ufohry.cz }.<\/p>\n

Zbo\u017e\u00ed ve slev\u011b<\/p>\n

Refundaci lze podat pouze za b\u011b\u017en\u00e9 ceny. Zbo\u017e\u00ed ve slev\u011b nelze refundovat.<\/p>\n

V\u00fdm\u011bny<\/strong><\/p>\n

Zbo\u017e\u00ed vym\u011b\u0148ujeme pouze v p\u0159\u00edpad\u011b, \u017ee je vadn\u00e9 nebo po\u0161kozen\u00e9. Pokud pot\u0159ebujete zbo\u017e\u00ed vym\u011bnit za stejn\u00e9, po\u0161lete n\u00e1m e-mail na adresu {email info@ufohry.cz} a za\u0161lete n\u00e1m zbo\u017e\u00ed na adresu: {Praha 5, U Nikolajky 912\/9, 150 00}.<\/p>\n

D\u00e1rky<\/strong><\/p>\n

Pokud bylo zbo\u017e\u00ed p\u0159i n\u00e1kupu ozna\u010deno jako d\u00e1rek a bylo v\u00e1m odesl\u00e1no p\u0159\u00edmo, obdr\u017e\u00edte d\u00e1rkov\u00fd kredit v hodnot\u011b vr\u00e1cen\u00e9ho zbo\u017e\u00ed. Po obdr\u017een\u00ed vr\u00e1cen\u00e9ho zbo\u017e\u00ed v\u00e1m bude po\u0161tou zasl\u00e1n d\u00e1rkov\u00fd certifik\u00e1t.<\/p>\n

Pokud zbo\u017e\u00ed p\u0159i n\u00e1kupu nebylo ozna\u010deno jako d\u00e1rek nebo si d\u00e1rce nechal objedn\u00e1vku zaslat k sob\u011b, aby v\u00e1m ji dal pozd\u011bji, vr\u00e1t\u00edme d\u00e1rci pen\u00edze a on se o va\u0161em vr\u00e1cen\u00ed dozv\u00ed.<\/p>\n

Doprava a vr\u00e1cen\u00ed zbo\u017e\u00ed<\/strong><\/p>\n

Chcete-li produkt vr\u00e1tit, za\u0161lete jej po\u0161tou na adresu: {Praha 5, U Nikolajky 912\/9, 150 00}.<\/p>\n

Budete zodpov\u011bdn\u00ed za \u00fahradu vlastn\u00edch n\u00e1klad\u016f na dopravu p\u0159i vr\u00e1cen\u00ed zbo\u017e\u00ed. N\u00e1klady na dopravu se nevrac\u00ed. Pokud obdr\u017e\u00edte vr\u00e1cen\u00ed pen\u011bz, budou n\u00e1klady na zp\u00e1te\u010dn\u00ed dopravu ode\u010dteny od va\u0161\u00ed vr\u00e1cen\u00e9 \u010d\u00e1stky.<\/p>\n

V z\u00e1vislosti na m\u00edst\u011b va\u0161eho bydli\u0161t\u011b se m\u016f\u017ee doba, za kterou v\u00e1m bude vym\u011bn\u011bn\u00fd produkt doru\u010den, li\u0161it.<\/p>\n

Pokud vrac\u00edte dra\u017e\u0161\u00ed zbo\u017e\u00ed, m\u016f\u017eete zv\u00e1\u017eit vyu\u017eit\u00ed sledovateln\u00e9 p\u0159epravn\u00ed slu\u017eby nebo zakoupen\u00ed poji\u0161t\u011bn\u00ed z\u00e1silky. Nezaru\u010dujeme, \u017ee vr\u00e1cen\u00e9 zbo\u017e\u00ed obdr\u017e\u00edme.<\/p>\n

Pot\u0159ebujete pomoc?<\/strong><\/p>\n

S dotazy t\u00fdkaj\u00edc\u00edmi se vr\u00e1cen\u00ed pen\u011bz a vr\u00e1cen\u00ed zbo\u017e\u00ed n\u00e1s kontaktujte na adrese {email: info@ufohry.cz}.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

P\u0159ehled Na\u0161e z\u00e1sady pro vr\u00e1cen\u00ed zbo\u017e\u00ed a refundaci plat\u00ed 30 dn\u00ed. Pokud od n\u00e1kupu uplynulo 30 dn\u00ed, nem\u016f\u017eeme v\u00e1m nab\u00eddnout […]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-203","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/ufohry.cz\/en\/wp-json\/wp\/v2\/pages\/203","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ufohry.cz\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ufohry.cz\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ufohry.cz\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ufohry.cz\/en\/wp-json\/wp\/v2\/comments?post=203"}],"version-history":[{"count":4,"href":"https:\/\/ufohry.cz\/en\/wp-json\/wp\/v2\/pages\/203\/revisions"}],"predecessor-version":[{"id":455,"href":"https:\/\/ufohry.cz\/en\/wp-json\/wp\/v2\/pages\/203\/revisions\/455"}],"wp:attachment":[{"href":"https:\/\/ufohry.cz\/en\/wp-json\/wp\/v2\/media?parent=203"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}